Refund Policy

At Etherialz, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your jewelry, we’re here to help with our straightforward refund policy.

 

Eligibility for Refunds: 

 

• Items must be returned within 30 days of delivery.
• The jewelry must be unused, in its original condition, and in its original packaging.
• Customized or engraved items are not eligible for refunds unless there is a defect or error on our part.

 

Refund Process:

 

• To initiate a refund, please contact our customer support at christinetanega7@gmail.com with your order details.
• Once your return is received and inspected, we will notify you of the status of your refund.
• Approved refunds will be processed to your original payment method within 7-10 business days.

 

Non-Refundable Items:

 

• Gift cards and promotional items are non-refundable.
• Shipping costs are non-refundable unless the return is due to a defective or incorrect item.

 

Return Shipping:

 

• Customers are responsible for return shipping costs unless the return is due to our error.
• We recommend using a trackable shipping service to ensure your return is received.

If you have any questions or concerns about our refund policy, please reach out to us at christinetanega7@gmail.com. Thank you for shopping with Etherialz!